Aquapark Beluga, Anse (69)

How can you spend more time with customers and less time managing reservations?

The customer

Aquapark Beluga, a water playground in Beaujolais

Fun, sport and shared pleasure for all generations! Aquapark Beluga is a water playground opening in 2019 in the Beaujolais region, in the enchanting setting of ****de la Plage du Colombier in Anse (69).

Its founder, Fabrice Béguin, has designed an ultra-modern 900 m2 course: customers can enjoy slides, catapults, floating bridges to cross without falling... 12 state-of-the-art inflatables will give everyone a real moment of madness!

Aquapark Beluga is located in a 120-hectare former gravel pit, specially redeveloped for swimming, with exceptional water quality, nestled in a superb 70-hectare natural area.

Difficulties before Guidap

Too much time on the phone

Fabrice and his teams welcome nearly 15,000 guests over the course of the season (from late June to September).

When the park opened in 2019, and before Guidap was used, they had to manage the large number of reservations by telephone.

A time-consuming job that didn't allow Fabrice to spend as much time as he would have liked in direct contact with his customers.

Managing cancellations could also quickly become complex: Aquapark didn't have optimum visibility of all its numerous bookings.

Difficulties before Guidap

Too much time spent managing reservations over the phone
Poor visibility of schedules
Not enough time spent with customers during their visit to the Aquapark

Guidap benefits

Efficient reservation management and greater availability for customers

At the end of 2021, Fabrice discovered Guidap and chose to use the software's reservation management functionality to better anticipate the bookings and cancellations of his 15,000 or so visitors.

A beneficial change that has enabled him to spend less time managing telephone reservations, and to have more time available during the season to welcome and accompany his customers during their visit to Aquapark Beluga.

Guidap benefits

Efficient reservations management
Optimized global visibility on the reservation schedule
Better in-house organization for equipment management
More availability and time spent with customers rather than in the office on the phone
More season-long fun!