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How can you optimize the time spent managing bookings for a multi-activity park?
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Glisse & Kite, Saint-Pierre la Mer (11)
How do you effectively manage large tourist flows without neglecting customer relations?
The customer
Glisse & Kite, water sports club in Saint-Pierre la Mer
This kite school, run by Géraldine and Christophe Hamon, is well established on the Narbonne coast, and has developed a number of parallel activities over the years. Both a classic sailing school and a kite school, their structure also boasts a wake park and offers paddle sessions, giant paddle sessions and floating aperitifs on the pond. At the end of their activity, customers can recharge their batteries and indulge themselves with their own catering area.
Difficulties before Guidap
Complicated customer flow management at the counter
Like most leisure and outdoor activity facilities, their 2020 season has been turned upside down by the health crisis. The authorization to reopen in May 2020 has come at just the right time, just as the fine weather is making a comeback.
Luckily, Glisse & Kite managed to get a good turnout as soon as it reopened, which nevertheless required a great deal of reactivity to train a new team and manage the large flow of tourists.
Before using Guidap, their teams used to draw up their schedules by hand, either on Google or on paper, and manage all reservations on a day-to-day basis. At the time, it was much more difficult to manage customer relations, especially at the reception desk with its flow of customers.
Difficulties before Guidap
- Lack of team responsiveness
- No visibility on schedules
- Difficult customer relationship management
"Before Guidap, it was a bit more artisanal."
Géraldine Hamon
Manager of Gliss & Kite
Guidap benefits
More efficient and optimal management of their business
Since installing Guidap, Géraldine and Christophe have found it much easier to manage their business, particularly in terms of customer relations. They make extensive use of the "Point of Sale Management" function. In fact, in this environment, the majority of people book and pay at the counter, so Guidap enables them to manage reservations in real time and fill out schedules in a highly reactive way.
The schedule management function clarifies their vision and enables them to really optimize fill rates, especially for kite and sailing courses.
But the more efficient management of bookings and schedules isn't the only contribution Guidap has made to Glisse & Kite. The accounting function saves Géraldine an enormous amount of time in this area, making her more efficient and organized.
Guidap benefits
- Better customer relations at the counter
- Optimizing course fill rates
- More efficient point-of-sale management
- Reservations and schedules managed more efficiently
- Save time on accounting
"It's true that it was much more difficult to manage this customer relationship. I think that's what Guidap is all about. And pus, managing the tool is logical and simple! It's very intuitive, so you don't waste any time.
Géraldine Hamon
Manager of Gliss & Kite
Watch the video testimonial from Géraldine, manager of the Gliss & Kite sailing and kitesurfing club in Saint-Pierre-La-Mer.
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